Text message terms

Off The Waffle text messages

Off The Waffle sends text messages from its office numbers for two purposes: customer care (the order link or directions you ask for by pressing a key when you call us, and replies when you text us first) and shift messages to our own staff. Customers opt in by pressing a key during a call to ask for a text, or by texting us first; staff opt in during onboarding. Message frequency varies; a customer request usually gets a single text. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help; you can also email team@offthewaffle.com. Carriers are not liable for delayed or undelivered messages. Our privacy policy is at offthewaffle.com/privacy-policy/.